Ah, September.
This has been one of the longest and one of the shortest years ever.
Now would be a good time to start to analyze the customer behavior of last year's holiday shoppers.
Did you have a lot of one-time buyers from the holidays?
How many stuck around and bought again?
Are they still receiving your emails or have they opt-ed out?
Did they spend more than your regular customers during the holidays? Less?
Don't assume holiday customers are the same as your non-holiday customers.
You want to make sure you're planning profitable campaigns this season, so make sure you're looking at how previous holiday customers behaved. Using your metrics from your regular customers (AOV, RPR, ROMI) on your holiday customers might throw off your profitability (in both directions).
If you need help collecting the data, Repeat Customer Insights includes a lot of the data. The Cohort reports will be the best way to compare the holiday shopper's behavior.
Eric Davis
Segment your customers automatically with RFM
Segmenting your customers has always been touted as a powerful marketing tool but many stores avoid it because it can be time-consuming.
Repeat Customer Insights will automatically segment your entire customer base for you based on the valuable data Shopify has already collected for you. Ranging from 5 to 30 to over 125+ different segments using RFM and other models, you can pick how much power you want to harness.