Acquisition channels influence the customer's lifetime behavior

Where you acquired a customer from can have a dramatic influence on their behavior, both in the initial purchase and all later purchases.

These acquisition channels lay down their expectations which can persist for a long time.

Anytime you begin to optimize any metric, take a look at it through the different channels (Repeat Customer Insights will compare them for you automatically). Look for higher than normal, lower, and outlier values.

Eric Davis

Market to your customer's timing

Figure out how long customers wait in-between purchases and you have a key component for your marketing timing. This is the basis of the Average Latency metric and Order Sequence Report in Repeat Customer Insights.

Learn more

Topics: Customer acquisition Acquisition source