Going into the holiday season, I'm going to be writing more of my Tiny Tips.
I wanted to ask two questions:
What's a question or topic you'd be interested in learning about?
Do you have a Tiny Tip of your own you'd like me to share (or expand on)?
Eric Davis
Retain the best customers and leave the worst for your competitors to steal
If you're having problems with customers not coming back or defecting to competitors, Repeat Customer Insights might help uncover why that's happening.
Using its analyses you can figure out how to better target the good customers and let the bad ones go elsewhere.