Every Monday as part of my app's Monday Morning Metrics, I get a number of auto-replies from Shopify stores.
They are the generic emails that go out from their helpdesks: "due to high email volume, we'll get back to you within a few business days"
That's a missed opportunity.
Instead of using a generic email, rewrite it in your brand's voice. Add some humor. Poke fun at something. Add a cat or dog picture.
Depending on your customer service volume, this email might be seen and read by more customers than your marketing newsletter.
If you haven't signed up for Repeat Customer Insights, it's an easy process. Just give it your Shopify store url and it'll walk you through the setup, import, and analysis process automatically. No code needed.
Eric Davis
Market to your customer's timing
Figure out how long customers wait in-between purchases and you have a key component for your marketing timing. This is the basis of the Average Latency metric and Order Sequence Report in Repeat Customer Insights.