Customer loyalty, or as described previously customer trust, can be easily measured.
Does that customer buy again?
That's it.
Sure there's other things like: do they recommend you to their friends, have they posted a review, etc. At the end of the day, those don't matter as much as cold hard orders. If the customer is still getting out their wallet then they still trust your store (are loyal enough).
This excludes stores who lock-in orders. If the customer has complained and is still upset, they might not have had time to switch away yet. Those customers are not loyal but there shouldn't be that many of them.
This is why measuring things like Repeat Purchase Rate are so effective for customer retention. They are a direct measurement of customer loyalty.
Want to have your Repeat Purchase Rate calculated for you? It's included for all Repeat Customer Insights.
Directive: Calculate your Repeat Purchase Rate to measure customer loyalty.
Eric Davis
Segment your customers to find the diamonds in the rough
Not all customers are equal but it is difficult to dig through all of your data to find the best customers.
Repeat Customer Insights will automatically analyze your Shopify customers to find the best ones. With over 150 segments applied automatically, it gives your store the analytics power of the big stores but without requiring a data scientist on staff.