Innovation is touted as an always great thing.
Something that every company needs but only the best companies can accomplish.
The thing is, a lot of innovation is worthless or even harmful for your store.
Innovation around your core competences are great.
Innovation around how your store functions are a waste of time at best, an albatross at worst.
Unless your innovation helps customers to buy more products, with lower costs to you, or more effectively, then they're a waste of time.
Finding a solution that's 80% of what you need off-the-shelf (e.g. app from the App Store, buying an asset from a suppler) is better than trying to be innovative in areas that don't matter to your business or customers. Invest those resources into your core areas instead.
Knowing which products create the best customers can pay-off too. Using the First Product Analysis from Repeat Customer Insights you can learn which products produce more LTV and repeat buyers.
Eric Davis
Retain the best customers and leave the worst for your competitors to steal
If you're having problems with customers not coming back or defecting to competitors, Repeat Customer Insights might help uncover why that's happening.
Using its analyses you can figure out how to better target the good customers and let the bad ones go elsewhere.