Once you're able to analyze your customer behavior you should be able to predict when one-time customers are likely to place their second orders.
This step, placing their second order, is a key behavior for their customer development and for your store. Especially when it comes to repeat customer purchases and loyalty.
You'll want to boost this natural behavior by sending a reminder email or full campaign to those one-time customers. Done right you have the chance to have more customers reorder, sooner, and by buying the products you want them to buy.
For the timing you'll want to use your Average Customer Purchase Latency for the second order. Repeat Customer Insights customers can use the Order Sequencing Analysis for this.
Additionally, if you know which products sell best in the second orders then promoting those would be a great idea. The Nth Product Analysis can help find those products.
Eric Davis
Learn what your customers are actually doing instead of just guessing
One of the best ways to build a sustainable business starts by getting your customers to come back. Mastering that simple process can be difficult, but builds a lifelong business.
Repeat Customer Insights can help you understand your customer's behavior. With its collection of behavior reports, you can see what they're actually doing instead of guessing and having your efforts fall flat.