Once you're able to analyze your customer behavior you should be able to predict when one-time customers are likely to place their second orders.
This step, placing their second order, is a key behavior for their customer development and for your store. Especially when it comes to repeat customer purchases and loyalty.
You'll want to boost this natural behavior by sending a reminder email or full campaign to those one-time customers. Done right you have the chance to have more customers reorder, sooner, and by buying the products you want them to buy.
For the timing you'll want to use your Average Customer Purchase Latency for the second order. Repeat Customer Insights customers can use the Order Sequencing Analysis for this.
Additionally, if you know which products sell best in the second orders then promoting those would be a great idea. The Nth Product Analysis can help find those products.
Eric Davis
Segment your customers automatically with RFM
Segmenting your customers has always been touted as a powerful marketing tool but many stores avoid it because it can be time-consuming.
Repeat Customer Insights will automatically segment your entire customer base for you based on the valuable data Shopify has already collected for you. Ranging from 5 to 30 to over 125+ different segments using RFM and other models, you can pick how much power you want to harness.