With May drawing to a close, Repeat Customer Insights will soon be taking its monthly RFM history snapshot.
These snapshots are a way to see the historic changes your customer base goes through. Are more customers becoming loyal? Are acquisition efforts paying off? How bad are defections?
The snapshots integrate into the RFM Grid I've developed which help to visualize the changes instead of just seeing numbers going up and numbers going down.
Being able to see how customer behavior changes over time is an important part of customer segmenting that is often neglected. By watching the changes from month-to-month, you can see behavior problems before they get too serious.
If you want to get your own RFM history snapshot, make sure to install the app before the new month.
Eric Davis
Retain the best customers and leave the worst for your competitors to steal
If you're having problems with customers not coming back or defecting to competitors, Repeat Customer Insights might help uncover why that's happening.
Using its analyses you can figure out how to better target the good customers and let the bad ones go elsewhere.