Jed was asking about which segments in Repeat Customer Insights to focus their effort on 80/20 style.
If it was my store and I could only focus on 20% of customers, I would pick the Loyal and VIP (RF) segments. They are the most loyal customers and would be most responsive to messaging. Some will have purchased recently so you'd need to be mindful of that and not push too hard.
Second place would be the Potential loyal and Promising new segments. Those customers are good customers with the potential to become even better.
Repeat Customer Insights will automatically analyze and create these segments for you using the RFM model. It doesn't require setting up your data parameters or knowing how to configure the model, it's all automatically handled by the algorithm.
Eric Davis
Learn what your customers are actually doing instead of just guessing
One of the best ways to build a sustainable business starts by getting your customers to come back. Mastering that simple process can be difficult, but builds a lifelong business.
Repeat Customer Insights can help you understand your customer's behavior. With its collection of behavior reports, you can see what they're actually doing instead of guessing and having your efforts fall flat.