Find out if your holiday customers stuck around

We're now a few months post-winter holiday. That's plenty of time to see if customers acquired back then end up becoming repeat customers or if they are stuck as new customers.

It's common for holiday-acquired customers to buy and then disappear. It's rare for them to stick around and make a second purchase. If they don't make that second purchase through, you're out all the resources you used to acquire them in the first place.

To figure out how much of an impact one-time holiday customers have, you'd need to slice up Shopify's customer and order reports to see how many placed a second order vs only the first order (stay away from Shopify's "Repeat/Returning" metric, it has a bug with how it counts).

Or you can use the Cohort Report in Repeat Customer Insights as it automatically segments holiday customers into their purchase month (and every other customer too). Drilling down into the November and December cohorts will make them easy to compare to regular months.

Eric Davis

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Optimize your promotion timing to save money and attention

Repeat Customer Insights will analyze a ton of customer behavior data for you, including their buying cycles.
If you knew exactly when the majority of your customers were ready to buy again, you can increase your orders and profit just by tweaking your message timing.

Install Repeat Customer Insights for Shopify

Topics: Cohort analysis Customer behavior Holiday marketing

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