Going beyond your customer's expectations

Last week we had our A/C replaced. The old unit finally stopped working right before Portland's annual heatwave.

We went with a previous contractor and by the end of the job they beat every expectation we had:

This is what you'd expect from a high-quality service provider.

It was the same when we first worked with them and was a major factor in them winning our business the second time.

They did such a great job that we're having them do a smaller 3rd project now too.

Quality service and treating your existing customers well can pay you back in spades. It might not be easy to notice or track well unless you analyze their ordering (like with Repeat Customer Insights) but often you'll see improvements that you can't account for anywhere else.

Eric Davis

How do your products determine customer behavior

In Repeat Customer Insights the Customer First Product analysis will measure customer behavior based on the products each customer first ordered.

Learn more

Topics: Customer loyalty Repeat customers

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