A repeat customer is a paying customer who has come back to your store to place additional orders after their first.
Getting one-time customers to come back is such a huge hurdle for ecommerce stores that it's important to track customers who have gotten past that.
Repeat customers are the same as returning customers in my opinion. Some people make a distinction between the two like returning customers have placed two to four orders and repeat customers have five or more orders. I feel like that distinction doesn't matter enough to give different labels to each.
Eric Davis
When are your best customers defecting?
Are your best customers defecting? Use Repeat Customer Insights to find out where in their lifecycle you're losing them and what you can do to win them back.