When a customer orders from your store, what's the last message they get about their order?
Is it an order confirmation? A delivery confirmation? Or an email tailored to thank them for your order and invite them to contact you if they need help?
All too often the focus is on the transaction. Getting the order. Delivering the order. Done.
Not the customer relationship or why the customer decided to buy the product in the first place.
Adding a single warm email can help to end the order on a positive note.
Eric Davis
Learn what your customers are actually doing instead of just guessing
One of the best ways to build a sustainable business starts by getting your customers to come back. Mastering that simple process can be difficult, but builds a lifelong business.
Repeat Customer Insights can help you understand your customer's behavior. With its collection of behavior reports, you can see what they're actually doing instead of guessing and having your efforts fall flat.