Upsetting and losing a loyal customer is going to cause much more damage to your brand than you might think. A one-time customer who gets bad service will eventually chalk it up to a bad experience, just like the 100s of others they had. You still might get hit with...
Many years ago as a teenager I worked at a commercial door shop. A lot of what I did was to pull orders and get the door hardware ready for delivery. Door handles, hinges, thresholds, weatherstrip, etc. Door handles were a particular interest to me. Every door had at least...
Sometimes I hear from customers who get overwhelmed with the different metrics in Repeat Customer Insights or even Shopify's reports. My app measures a lot of metrics because it has to work for all different types of Shopify stores. Different stages of their life, different needs, and all trying to...
One of the main reasons you might use a customer cohort report is to understand how a group of customers behave over-time. Most of the time it'll even be to understand how a group of customers acquired in a specific month behaved. The way the cohort reports are arranged, you'd...
When it comes to marketing your Shopify store, email marketing is one of the strongest strategies you have. With a little bit of effort each month and maybe a few hundred dollars you can reach thousands of your best customers and prospective customers. Then when you factor how well those...
Most ecommerce store's revenue cycles through the year in a regular pattern (cyclical, seasonal). Typically this is high sales in early winter due to holiday gifts, a slump at the beginning of new year, increase leading into summer, etc. Others might be on a different cycle, e.g. swimwear will peak...
Last month I started working on an ecommerce glossary. I needed it because I'd often get questions about what a term means or would read about some website misusing a term (which is only going to get worse with AI content mills). Once I built the first version of it,...
April Fools' Day is upon us which means everything you read or hear about today should be taken with a grain of salt. For myself, while I like using humor and jokes, I don't particularly like creating an April Fools' prank. I prefer to distribute my humor and snark all...
This week I've released an update to Repeat Customer Insights so your Returning Customer Rate is now automatically compared and benchmarked. When the app detects a low or lower than usual Returning Customer Rate, it'll flag that metric in the Store Analysis. I'll be adding specific advice for low Returning...
Recently a subscriber asked me how other merchants use Repeat Customer Insights: I would be interested to know how your customers use your app specifically? I know the data is valuable but what you do with the data is always the key. Here are some specific examples I've heard of...
Each tip includes a way to improve your store: customer analysis, analytics, customer acquisition, CRO... plus plenty of puns and amazing alliterations.